Xfinity Speed Is Slower Than My Upload
Comcast upgrade goes wrong —
Comcast scrambled to gear up mistake that cut some users' upload speeds by xx%
Comcast upgrade backfired, reducing uploads from xx to 16Mbps until information technology was fixed.
Some Comcast customers received an unwelcome surprise yesterday morning time when their upload speeds were all of a sudden lowered from 20Mbps to 16Mbps. Comcast was raising download speeds on its "Extreme Pro" tier from 600Mbps to 800Mbps—skillful news, to be sure—just the program'southward relatively paltry 20Mbps upload speeds received a simultaneous twenty percent cutting.
Customers affected by the modify complained to Comcast, and 2 of them emailed Ars yesterday. When we passed these complaints on to Comcast public relations, a spokesperson initially told us that "in that location was no change to the upstream speed." But after nosotros pointed out that customers were in fact getting reduced upload speeds, Comcast investigated further and discovered it made a fault while rolling out download-speed upgrades for some of its plans.
"The customers who received the [download] speed increment terminal night should now be seeing the correct upload speeds in their usage meter," Comcast told Ars last nighttime. "When we pushed the speed increase overnight, there was an issue with how the upload speeds were provisioned, which is why the meter and our internal tools that our care agents use were showing the upload speed of 16Mbps. Once you notified united states, we quickly looked into information technology and everything should be right now."
The gear up is rolling out automatically then customers don't have to practice anything, Comcast said. "For a period of less than 24 hours, customers would take seen slightly slower upload speeds," Comcast told us. "This outcome only impacted customers in our Central markets who received this [download] speed increase from 600Mbps to 800Mbps."
Comcast overprovisions speeds so that customers oftentimes go a scrap more than their advertised plan states. This strategy can reduce user complaints in general, and it means that customers' uploads weren't necessarily cut all the way downwardly to 16Mbps when yesterday's bug hitting.
Comcast told us that the problem affected users in Alabama, Arkansas, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Michigan, Mississippi, South Carolina, and Tennessee. Comcast often makes network changes i region at a fourth dimension, so we assume customers in other states will become the download-speed increases afterward on if they haven't already.
Confusion for customers and Comcast reps
The upload-speed cutting caused confusion for customers and the Comcast customer-service agents who fielded their calls yesterday morning and afternoon.
"I called in and had to talk with three different agents, and then finally a supervisor," Wesley, a Comcast client in Fort Lauderdale, Florida, told Ars yesterday afternoon. "He said they have been getting calls all morning... He said my download went upwards to 800Mbps, I should be grateful. I explained I am now working from habitation due to COVID and spend my days web conferencing and need my upload speed. He then tried to talk me into upgrading my plan to Gig, for $twenty more per month, which I can't beget. There was no warning, no cost reduction, just shock past this shady move."
Another client named Andrew in Lansing, Michigan, contacted us near the same trouble yesterday morning, saying he saw the changed speeds in his business relationship and ran a speed test that confirmed the higher download speeds and lower upload speeds. "I but talked with [Comcast]," he told us. "Their documentation shows that it should be at 20Mbps upload even so they were able to confirm on my business relationship that it is at 16Mbps. They went ahead and made a ticket for information technology."
A speed test Andrew ran on Saturday, a few days earlier the alter, showed speeds of 713Mbps down and 24Mbps upward, higher than the advertised 600/20Mbps—evidence of Comcast'southward overprovisioning mentioned before in this article. Afterwards the change but before final nighttime'south fix, he got 945Mbps downloads (a 32.5 percent increment in actual speeds) and 19Mbps uploads (a 20.8 percent decrease in actual speeds). Andrew's measured upload speed was dorsum to 24Mbps today, so he'due south got the same uploads equally before only faster downloads.
Comcast told u.s. that upload speeds were "provisioned" at 20Mbps yesterday even though customers' plan details were showing 16Mbps when the fault was in identify. At present that information technology's back to normal, customers should come across 20Mbps every bit their advertised upload speeds and may get actual upload speeds above 20Mbps due to the over-provisioning that is normally in place.
Both Wesley and Andrew told us the problem had been fixed earlier 8 pm EST last night. "I did a reboot of the cablevision modem, and my upload speeds have returned to 20Mbps, and the account online reports 20Mbps besides. Either someone messed up or Comcast backtracked from what they were planning to do," Andrew told Ars.
"Perhaps the alluvion of calls Comcast received near this today fabricated them quickly backtrack on this," Wesley told u.s.a. terminal nighttime. "My modem just rebooted once again, so I checked my account status and I got my [20Mbps] upload speed back... looks similar they did the right affair for the customers."
Comcast makes upload speeds hard to observe
The problem could have gone unnoticed and unfixed for longer if not for eagle-eyed customers tracking their upload speeds. Comcast makes finding its upload speeds exceedingly difficult, as we described in an article final week. For new customers, Comcast's ordering system doesn't reveal each programme's upload speeds until you enter a valid credit card number. Even existing customers have had trouble finding their upload speeds, leading to customer-forum threads where other users explained where to find them in the client-account portal.
"I have no idea why Comcast thinks upload speed isn't important," ane person wrote in a Comcast customer forum last week. "It is extremely important for video conferencing which is a big part of our lives at present, [and] every bit of data downloaded has to send confirmation packets back to the server. Y'all tin can't download without adequate upload speeds. Actually disappointed Comcast deliberately hides this info, but I get information technology. If I had such a lousy ratio of upload to download speed I'd hide it likewise. It'south embarrassing. Max 35Mbps [upload speeds] for the gigabit [download] plan? It's a joke."
It'south expert for customers that Comcast keeps raising download speeds—and as well good that yesterday'due south upload-speed cut turned out to be a mistake that was apace reversed—just Comcast's download-speed hikes usually aren't paired with upload-speed increases. One exception is that Comcast this month raised speeds on its plan for depression-income households from 25Mbps down and 3Mbps upward to 50Mbps down and 5Mbps up after complaints virtually the plan's depression speeds.
The cablevision industry has been promising college upload speeds for years while hyping upgrades to DOCSIS, the Data Over Cable Service Interface Specification used to provide Cyberspace admission over coaxial cables. Nevertheless cable upload speeds remain annoyingly low while cobweb-to-the-habitation services that aren't as widely bachelor as cablevision provide hundreds of megabits for both downloads and uploads.
Comcast in Oct 2020 announced a "technical milestone" that can deliver gigabit-plus download and upload speeds over existing cable wires. Just the technology has merely been deployed in testing, and Comcast's cablevision upload speeds still max out at the 35Mbps that come with the gigabit-download plan. Comcast last week told united states information technology has "nix to denote nearly increases to our upstream speeds at this time."
Source: https://arstechnica.com/information-technology/2021/03/comcast-scrambled-to-fix-mistake-that-cut-some-users-upload-speeds-by-20/
0 Response to "Xfinity Speed Is Slower Than My Upload"
Post a Comment